The new ticket gate lines will be staffed by dedicated Gatwick Express Customer Service Hosts. They will also be enabled to accept smartcard technologies in the future.

This new gate line to the Gatwick Express platforms, at both stations, means there will no longer be an option to buy a ticket once onboard the Gatwick Express train from Monday 12th December. More and more customers have been buying their tickets online at gatwickexpress.com due to the offers available, and pre-purchase is now the favoured sales channel. Customers will need to buy their tickets before they board the train.

As well as online, tickets can be bought at ticket machines and ticket offices at both Victoria and Gatwick airport stations. The newly created Gatwick Express Customer Service Hosts will also be on hand to sell tickets with their mobile ticket machines.

As well as these new gates and the new staffing role, the non-stop rail service provider is installing eight new ticket machines at London Victoria train station and Gatwick Airport train station.

The new gates will be fully operational by the 31st December.

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