Heathrow Express Managing Director Richard Robinson stated: “At Heathrow Express we never underestimate the stress of travelling and continually strive to enhance our service through leading innovations. People do not always get the opportunity to print their boarding pass before getting to the airport. By introducing this service at Paddington, customers have the opportunity to print their boarding pass and avoid the hassle of queuing for check in at the airport. Customers can then proceed direct to their airline’s designated bag-drop if they have hold luggage.”

According to Heathrow Express staff, they have been answering the same questions from customers for over ten years: ‘Which terminal?’ and ‘Where do I check-in?’ With an average of 40,000 flights a year leaving Heathrow, the launch of these new enhanced information services will help reduce confusion with passengers trying to find their way to check in.

The Customer Check-in Services consist of three machines located below the screens and next to the Heathrow Express ticket office. Customers can print their boarding pass and view their flight information before they at arrive the station. The machines are initially available for passengers travelling on four airlines: Delta Air Lines, Finnair, Iberia and United Airlines.

However, passengers wishing to leave their bags at the station and travel ‘hands free’ should not jump for joy just yet as this service is only available for those travelling with hand luggage only. The Flight Information Display Screens show the day’s flights, the airlines, the terminal and departure times. They are placed by the Paddington Station Heathrow Express ticket office and half way down platforms 6 and 7, which are dedicated to Heathrow Express.

Heathrow Express first introduced the Check-in service for major Heathrow Airport airlines back in 1999 but after few years in 2003 it was scrapped following the withdrawal of British Airways.

Heathrow Express Facts Only:

• Launched in June 1998 and operated by BAA, Heathrow Express carries an average of 16,000 passengers each day with over 50 million people having travelled on Heathrow Express since its launch.
• Heathrow Express leaves every 15 minutes from London’s Paddington station to London’s Heathrow Airport. Customers can get to Heathrow Central (Terminals 1 & 3) in 15 minutes and Terminal 5 six minutes later.
• For more information about Heathrow Express visit www.heathrowexpress.com

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